Torque IT is determined to provide a full solution to its customers whilst maintaining its business rule of being Number 1 in every market it penetrates. Offering the latest ITIL® qualification is testament to this commitment. ITIL® and ISO 20000 are the buzz words of the moment, and Torque IT is committed to providing its customers with training in these products. To this end we have partnered with industry specialists to ensure that we provide training at the highest possible standard. Torque Technical Computer Training (Pty) Ltd is now officially an ITIL® Accredited Training Associate (ATA) through *Loyalist Certification Services (LCS).

What is ITIL® and how can it be useful to your organisation

ITIL® is a series of best practice books that provide recommendations to organisations on ways to best optimise their delivery or management of IT services. ITIL® provides a great foundation to systematically improve the delivery of IT services.

The basic structure of ITIL® is an overview of what issues each specific area covers, followed by a detailed explanation of the best practice processes situated within that broad category. IT organisations can use these recommendations to optimise and/or simplify their IT service management infrastructure.

ITIL® is intended to assist organisations to develop a framework for IT Service Management. ITIL®‘s biggest strength is that it provides an internally consistent framework around which IT organisations can structure their service management. ITIL® has many benefits for both individuals and organisations, regardless of size, complexity and location of your work.